FAQs
Whether you’re planning a once-in-a-lifetime journey through Japan or seeking a trusted local partner for corporate travel and events, our team creates tailored solutions backed by deep local expertise.
FAQs
Whether you’re planning a once-in-a-lifetime journey through Japan or seeking a trusted local partner for corporate travel and events, our team creates tailored solutions backed by deep local expertise.
FAQs
Whether you’re planning a once-in-a-lifetime journey through Japan or seeking a trusted local partner for corporate travel and events, our team creates tailored solutions backed by deep local expertise.
General
Everything You Need to Know
General
Everything You Need to Know
What languages are your guides available in?
Our guides are fluent in English, Mandarin, Japanese, and Cantonese. For other language requirements, please contact us in advance and we'll do our best to arrange a suitable guide or provide translated materials.
Are your experiences suitable for children?
What should I bring on the day?
How do I contact customer support?
Are your experiences accessible for people with disabilities?
Booking
How to Reserve, Plan & Book Your Tour
Booking
How to Reserve, Plan & Book Your Tour
How do I make a booking?
You can make a booking directly through our website by selecting your desired experience, choosing your preferred date, and completing the checkout process. You'll receive a confirmation email within minutes.
Can I book for a group?
How far in advance should I book?
Will I receive a booking confirmation?
Can I modify my booking after it's confirmed?
Payment
Fees, Payment Options & Billing
Payment
Fees, Payment Options & Billing
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital wallets such as Apple Pay and Google Pay. All transactions are secured with SSL encryption.
Is a deposit required to secure my booking?
Are prices per person or per group?
Do you offer any discounts or promotions?
Is my payment information safe?
Itinerary
Your Tour Experience & What to Expect
Itinerary
Your Tour Experience & What to Expect
Can I customize my itinerary?
Yes! We specialize in crafting personalized itineraries tailored to your interests, travel style, and schedule. Simply reach out to our team and we'll work with you to design the perfect experience from start to finish.
What is included in the itinerary?
How flexible are the daily schedules?
Will I have free time during the trip?
Can I receive my itinerary before the trip?
Cancellation
Cancellations, Changes & Refunds
Cancellation
Cancellations, Changes & Refunds
What is your cancellation policy?
Cancellations made more than 14 days before the experience date receive a full refund. Cancellations between 7–14 days receive a 50% refund. Cancellations within 7 days are non-refundable, but we're happy to discuss rescheduling options.
Can I reschedule instead of cancelling?
What happens if the experience is cancelled by you?
How long does a refund take to process?
Do I need travel insurance?