Effective Date: 2025.5.22
These Terms & Conditions govern your access to and use of the My Japan Tour website and services. By accessing our website or making a booking inquiry, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.
Booking
Booking & Confirmation
All tour bookings must be made through https://www.myjapantour.jp or via email.
A booking is confirmed only upon receipt of a confirmation email from My Japan Tour.
Travelers are responsible for providing accurate personal and passport information when making a reservation.
Payment
Payment Policy
A deposit or full payment may be required at the time of booking, depending on the tour package.
Full payment must be completed by the due date specified in your invoice or confirmation email.
Accepted payment methods: credit card, wire transfer, or other methods specified by My Japan Tour.
CANCELLATION
Cancellation & Refund Policy
Client-Initiated Cancellations:
Cancellation fees are calculated as a percentage of the total tour cost, based on when we receive your written cancellation notice relative to your tour's departure date.
Cancellations made 41 days or more before departure: 10% fee.
Cancellations made 31–40 days before departure: 30% fee.
Cancellations made 21–30 days before departure: 50% fee.
Cancellations made 14–20 days before departure: 70% fee.
Cancellations made 13 days or less before departure, or no-show: 100% fee (non-refundable).
All cancellation requests must be submitted in writing to our team. The fee will be calculated based on the date we receive your notice, not the date you contact us to begin the process.
If My Japan Tour can prove that his loss exceeded the amounts as computed according to the preceding paragraph, he may claim compensation equivalent to his actual loss.
Operator Cancellations:
If My Japan Tour cancels a tour due to unforeseen circumstances (e.g., natural disaster, minimum number not met), a full refund will be issued.
Travel Insurance
Travel Insurance
All travelers are strongly advised to obtain travel insurance covering trip cancellation, medical emergencies, personal belongings, and COVID-19-related issues.
My Japan Tour is not responsible for any loss, injury, or delay not directly caused by our negligence.
Itinerary
Changes to Itinerary
We reserve the right to modify the itinerary, accommodation, or transportation due to weather, local conditions, or force majeure.
Reasonable efforts will be made to provide equivalent alternatives without additional charge.
Responsibilities
Traveler Responsibilities
Travelers must follow the guidance of local guides and comply with Japanese laws and regulations.
My Japan Tour reserves the right to refuse participation or continuation in a tour for any participant who poses a risk or disturbance to others.
Liability
Liability Disclaimer
My Japan Tour acts as an intermediary between clients and third-party service providers (hotels, transport, guides).
We are not liable for injuries, losses, damages, or delays caused by third parties or events beyond our control (e.g., strikes, pandemics, acts of nature).
IP Rights
Intellectual Property
All content on this website—including text, images, and branding—is the property of My Japan Tour and may not be reproduced without written permission.
LEGAL
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of Japan.
Any disputes shall be settled in the courts of Tokyo, Japan.
Contact
Contact Us
If you have any questions about this Privacy Policy, please contact us:
My Japan Tour Co., Ltd
Address: 2F 6-16-8 Shimbashi, Minato-ku, Tokyo 105-0004 Japan
Email: service@myjapantour.jp
Website: https://www.myjapantour.jp/